Privacy Policy

Introduction

At XALIUM, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our TradingView webhook integration service.

By using our services, you consent to the data practices described in this Privacy Policy. If you do not agree with the data practices described, you should not use our services.

Information We Collect

We collect information that you provide directly to us when using our services:

Account Information: When you register for an account, we collect your name, email address, and a securely hashed version of your password.
Payment Information: When you subscribe to our services, we collect and process payment information through our secure payment processors. We do not store your full payment card details on our servers.
Service Usage Data: We collect information about how you use our services, including signal processing metrics, performance data, and connection logs.

Important: We do not collect, store, or have access to your MT5 trading platform credentials, API keys, or broker account details. These remain exclusively on your local trading terminal.

How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our services
To process your transactions and send related information
To send technical notices, updates, security alerts, and support messages
To respond to your comments, questions, and requests
To monitor and analyze trends, usage, and activities in connection with our services
To detect, investigate, and prevent fraudulent transactions and other illegal activities

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except in the following circumstances:

Service Providers: We may share information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf.
Compliance with Laws: We may disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests.
Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Data Security

We implement appropriate technical and organizational security measures designed to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive data in transit and at rest using industry-standard protocols
Regular security assessments and vulnerability testing
Access controls limiting who can access user information
Secure hashing of passwords (we cannot view your actual password)

While we implement safeguards designed to protect your information, no security system is impenetrable, and we cannot guarantee the security of our systems 100%.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements.

Upon termination of your account, we will begin the process of deleting your personal information from our systems, which will be completed within 90 days, except where we are required to retain certain information for legal purposes.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access and receive a copy of your personal information
Rectify or update inaccurate personal information
Request deletion of your personal information
Restrict or object to the processing of your personal information
Data portability (receiving your data in a structured, commonly used format)
Withdraw consent at any time where we rely on consent to process your information

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.